I'm returning my Breville Cafe Roma one week after receiving. Much of the blame falls on Breville for LOUSY, incomprehensibly foolish instructions. Is it possible I got a lemon - sure. In fact I was certain this was the case. In reading other reviews, I don't think so.I'm not a barista but I know what good espresso is supposed to taste and look like. Breville says in the instruction manual not to use a COMMERCIAL espresso grind. In other words, don't go into Starbucks and ask them to do it. Incredibly, the manual has two color photos depicting a home espresso grind versus a commercial espresso grind. NO ONE, short of Superman, or an X-Ray machine, can tell a difference.The first grind I tried was a Starbucks Commercial Espresso grind - as I had bought some in anticipation of the unit's arrival. It made one very slow cup of very good tasting espresso. Within three shots the filter was essentially clogged. MY FAULT. So, I returned to Starbucks to buy a different grind who seemed baffled by Breville's advice.So despite my original grind looking EXACTLY like both pictures and fitting Breville's absurd description: "Should be like sand that adheres to your fingers" (and slightly turns them brown,) wrong grind. Starbucks told me the next grind was a '4,' that is the next THICKER grind. Thinking that would be too coarse, we chose halfway between Espresso and '4.' Now the shots are weaker BUT - AND THIS IS THE CRITICAL THING, the shots still pull too slowly. Worst of both worlds.Other grinds don't work either. I'll be honest, the espresso still tastes pretty good and that's the sad thing - the potential for great espresso from this machine seems to be present.I talked to SIX professional espresso repair shops in Washington, Oregon and California after my first 3 shots - all on the first day! I was so mad I wanted professional advice. All said that the grind was too fine. Yet going coarser did not fix the problem.Two of the six recommended the Philips Carina Superautomatic Espresso Machine - and one of those two did not carry Philips; both recommendations seemed quite informed and sincere. It costs a hundred bucks more than the Breville Roma. The repair shops said operation would be trouble free and I'll spend 39 bucks for an extra year protection plan. My former boss's ancient Philips coffee machine (not espresso) produced "best coffee I've ever had" type of results, so I'm hopeful.Of the six repair shops I consulted, the most famous (in Portland) in terms of youtube hits (hundreds of thousands) was honest when I said "how much to spend for completely reliable results?" Their answer: "About $1000.00." While this business did not recommend the Philips when I told the owner I'd probably buy the Philips, he told me to expect good results.Two other of the six said home espresso machines were notoriously unreliable. The gal at my local Bed, Bath, Beyond (and I realize this is not scientific whereas the shops I spoke to are probably truly expert advice) said she'd tried almost every model Bed Bath sells and at the $700.00 price point is where she felt the machines were finally somewhat reliable.Breville gave me an RMA with a sincere apology. Unfortunately, the terms of the return - not ONE THING including original packaging can be missing, or no return, were presented very rudely.For me, this was a strikeout and not a base hit. From the moment the machine arrived...